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At CHS, we believe in keeping your business with customer service and satisfaction, not with long term contracts. If another company refuses to do business with you without a long term contract, please read the fine print carefully. When you are forced to sign a long term contract, it usually means that the terms only protect them. Ask if the contract answers a few simple questions that will protect you. If the system is not working properly, are you still required to pay your monthly fee? In most cases you must still pay your monthly fee even if it takes months to resolve a problem. If you decide to cancel the contract, do you still pay for the remainder of the contract period? Most companies will require that you pay the remainder of the fees even if you sell your home or business. If you cannot convince the new owner to pay the fees, you must pay for months or years of service that you don't even use. If I have a problem, how much will it cost to fix it? Some companies charge as much as $75.00 for a thirty minute service call. Even if you pay extra monthly fees for a "service contract" they still impose a trip fee of $40.00 or more. We believe in providing a generous warranty and charging very reasonable rates thereafter. Remember, we don't require a contract, so we have more incentive to treat you right to keep your business.
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